The NHSaves® utility partners understand your privacy is important and we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we handle personal information collected when you use our website. This policy was last updated on 05/23/2024.
General
The NHSaves.com policy is to respect and protect the privacy of our website users, consistent with the applicable laws of the United States and the State of New Hampshire. We do not collect, use or disclose any information about our users without their knowledge and approval. We do not share Personally Identifiable Information (PII) with third parties unless we have informed users of this website about the disclosures or when we have prior consent.
Visitors should be aware that we may be required to disclose personal information in response to valid legal process, such as a search warrant, subpoena or court order. All record keepers face the possibility that disclosure of their records may be compelled in some civil, criminal, or administrative matters. Disclosures may also be necessary to protect the State’s legal rights or during emergencies if physical safety is believed to be at risk. These events are unlikely, but possible.
Information You Submit Voluntarily
We collect and store any information you submit voluntarily on this website or provide to the NHSaves utility partners through other contact we have with you. Information is collected from website visitors, including in the areas described below:
Registration
- If you voluntarily register for specific information, including events, we will generally ask you to provide contact information such as your name, email address, and phone number. Please note that you may visit our website without registration.
Surveys
- To improve our services to you, we may occasionally ask visitors to complete surveys, which may be collected by an independent third-party. Individual survey answers are confidential. If you do not wish to participate in a survey, you may decline when prompted.
Contact Information
- If you contact the NHSaves utility partners by telephone, email, social media channels, letter, or via the Contact Us page, we may keep a record of your correspondence, comments and/or any contact information you provide. If you report a problem with this website, we may collect such information in a file specific to you. If you use the Contact Us page or call one of the utility customer service representatives, we ask for your name, phone number and email address so that we can respond to your inquiry.
Newsletters
- We may offer newsletters and promotional emails as a service to you and send them periodically listing current offerings, upcoming events, news, and tips. Please follow the opt-out procedures described in our newsletters or emails to stop receiving them. If you choose to unsubscribe, your request will be honored promptly.
Program Enrollment
- To take advantage of some of our programs or incentives, you may be asked to submit personal information such as your name, address, phone number, or email. Should you wish to opt out of program-related communications, please follow the opt-out procedures described.
Information Collected and Stored Automatically
When you browse this website, you and your web browser may also transmit information that we automatically collect.
Cookies and Tracking
This website uses “cookies.” A cookie is a piece of data stored on the user’s computer tied to information about the user. You are not required to accept cookies to use this website. If you choose not to accept cookies, some functionality of this website may not work properly. We may use cookies for these purposes:
- Visitor Tracking
- We use anonymous data on visitor behavior, gathered through tools such as Google Analytics, which tracks locations, file downloads, online rebate portal clicks, email clicks, page visits, duration, and actions taken. This is so we can enhance and improve the website’s functionality and service.
- Marketing and Advertising
- These uses include but are not limited to retargeting advertising or serving you ads once you have left our website and analyzing the effectiveness of our online advertisements.
- The NHSaves utility partners use retargeting capabilities for digital display banners that are served to visitors of NHSaves.com. Through retargeted advertising, the NHSaves utility partners are unable to view personally identifiable information such as a user’s name, address, utility partner account number, etc.
- You may receive online NHSaves ads on social media and other advertising platforms, (sometimes referred to as “interest-based” or “personalized” advertising) that are targeted and controlled by these platforms, not the NHSaves utility partners.
- To opt out of such ads, please visit the applicable media platform or, to exercise broader opt-out rights, visit:
- National Advertising Initiative (NAI)
- Digital Advertising Alliance (DAA)
- These uses include but are not limited to retargeting advertising or serving you ads once you have left our website and analyzing the effectiveness of our online advertisements.
- Personalization Website Improvement
- We aim to enhance your website experience through personalized content provided to you based on the parts of the website you have viewed.
For additional information about cookies:
- The Interactive Advertising Bureau (IAB) is an industry body that develops standards and guidelines to support online business processes. It has produced a series of web pages that explain how cookies work and how they can be managed at www.allaboutcookies.org.
Google Analytics and Heat Mapping
This website uses Google Analytics to help analyze how users use the site. The tool uses cookies (described above) to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for NHSaves.com.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any PII of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any PII from any source unless you explicitly submit that information via a fill-in form on our website.
We may also use third party heat mapping to detect the elements of our website users click on and to analyze navigation and site usage patterns. We use this information to evaluate and improve our website. User sessions on this website may be recorded and reviewed for this purpose.
Links to Third Party Sites
This website may contain links to other websites. Please be aware that we are not responsible for the privacy practices or content of other websites. This Privacy Policy applies solely to personal information collected by this website. We encourage you to be aware when you leave our website and to read the privacy policies of other websites and online services.
Security of Personal Information
The NHSaves utility partners take the security of your personal information seriously. We implement commercially reasonable technical, physical, and administrative security measures to protect against the loss, misuse, unauthorized access, alteration, and destruction of personal information collected through this website. However, we cannot and do not guarantee that your personal information will never be accessed by an unauthorized party or otherwise breached.
Retention of Personal Information
We will retain your personal information for 30 days, unless any applicable law, rule, or regulation requires a different retention period. After 30 days, all personal information is deleted from our website. We reserve the right to delete or destroy any information collected, including personal information, at any time.
Updates to this Privacy Policy
We may update or change our privacy practices and this policy from time to time.
Questions and How to Contact Us
If you have questions about this Privacy Policy, you may email DataPrivacy@NHSaves.com or reach out using our Contact Us page.
Additional Privacy Terms for New Hampshire Residents
Senate Bill 255-FN, also known as the New Hampshire Act Relative to the Expectation of Privacy (“NHDPA”) provides New Hampshire residents with certain additional rights related to NHSaves’ processing of your personal data.
If you are a New Hampshire resident, the sections above in this Privacy Policy, together with the following sections, describe those rights and how you can exercise them.
Please note that NHSaves retains the personal data that is collected for 30 days before permanently deleting the data.
As an initiative with your local electric and gas utilities, the NHSaves utility partners share the data you provide with your utilities. You may visit your utilities’ websites and privacy policies to understand and exercise your rights with them.
If you have questions regarding this Privacy Policy, you may contact us at DataPrivacy@NHSaves.com or reach out using our Contact Us page.
Exercising Your Privacy Rights – Authentication
To respond to your requests to access, obtain a copy of, correct or delete your personal data, we will need to verify your identity and/or authority to make such requests and access, receive, modify or delete such personal data. When you submit a request, we will take steps to verify your identity. You are not required to create an account with us to submit a request. We may ask you to provide us with information about yourself to verify your identity. We will only use personal information you provide in connection with identity verification to verify the requestor’s identity or authority to make the request and whenever feasible, we will attempt to match the information you provide with information we may already have about you.
Third-Party
If you wish to authorize a third party to exercise an opt-out right on your behalf through an authorized agent, DataPrivacy@NHSaves.com or reach out using our Contact Us page.
Right to Access and Obtain a Copy of Personal Data
You have the right to access and obtain a copy of your personal data that is processed through NHSaves.com. You have the right to request and obtain from us once every twelve months and free of charge, a copy of the personal data that is processed, and, to the extent applicable and technically feasible, we will provide you this information in a portable format.
Right to Request Deletion of Your Personal Data
You have the right to request that NHSaves delete your personal data subject to certain limitations. If we do not delete your personal data for reasons permitted under applicable law, we will advise you accordingly about how you may appeal the decision.
Right to Change or Correct Personal Data
You can request that we change or correct certain personal data after you have requested and reviewed a copy of your data.
Appeal
If NHSaves declines to act on your request, you may submit an appeal request through the email address below. Once we receive an appeal, we have 60 days under the NHDPA to inform you in writing of any action taken or not taken in response to the appeal. If we deny your rights request after an appeal, under the NHDPA you may contact the New Hampshire Attorney General’s Office at https://www.doj.nh.gov/contact-us.