Business Partner Update:

Now that highly effective COVID-19 vaccines are widely available and have been confirmed safe (CDC, March 30, 2021 – See Safety of COVID-19 Vaccines), millions of people across the country are getting vaccinated. If you’re fully vaccinated and think you have been exposed to someone with COVID-19 at work, the NH Utilities encourage you to refer to the below guidelines (based on CDC recommendations as of March 23, 2021).

Although we do not require vaccination as a condition of doing on-premise work, we recommend that you get vaccinated as soon as you become eligible.

If you’re fully vaccinated and think you have been exposed to someone with COVID-19 at work, you are expected to follow this guidance, which is based on CDC recommendations as of March 23, 2021.

You are considered fully vaccinated if:

  • It has been 2 weeks since your second dose of the Pfizer or Moderna vaccine.
  • It has been 2 weeks since your single dose of the Johnson & Johnson vaccine.

You are NOT fully vaccinated if:

  • It has been less than 2 weeks since your 2ndPfizer or Moderna shot, or you have not received your 2nd shot of one of these vaccines.
  • It has not been 2 weeks since you had the Johnson & Johnson vaccine.

When you have been fully vaccinated:

If you are not yet fully vaccinated:

Whether or not you are fully vaccinated, the NH Utilities require that you follow all procedures in the Health & Safety Guidelines that apply the type of work you’re doing. These procedures include wearing masks and other personal protective equipment (PPE), social distancing, hand washing, and using disinfectants. In addition to following our Health & Safety Guidelines, all contractors are required to continue to abide by all relevant state guidelines and requirements.

We will continue to track COVID-19 developments and will provide updates as necessary.


Click here for Energy Efficient tips for your business.
Click here for upcoming webinars and training events.

For a period of time, the NH Utilities suspended all on-premise vendor contracted energy efficiency services in response to the COVID-19 pandemic. While energy reductions achieved by the energy efficiency programs help improve long-term public health, the COVID-19 pandemic concerns facing our communities take precedence. Given updated regional and federal communications and recent guidance, we have resumed only energy efficiency work which can be safely implemented. All services are being delivered based on health and safety guidelines. These guidelines were developed by health and safety experts and are based on the latest science regarding lowering the transmission of COVID-19.

This webpage was created to provide real-time communications to important business partners. We have archived the previous version of Frequently Asked Questions, which you can find here. Current and still relevant Frequently Asked Questions are provided below.

Q: Is there an official notice to send to customers?
A: We are currently developing customer-facing FAQs and will share when available. In the meantime, the email that was sent out from the Utilities can be used to inform customers of the issue.

Q: If a customer is having difficulty paying their EE loan (Weatherization Loan, Small Business Energy Efficiency Loan), who should they contact? (Updated 5/5/2020)
A: Residential, Commercial and Industrial customers who are unable to make their energy efficiency loan payments due to the COVID-19 pandemic should reach out to their respective loan servicer to discuss what options may be available. Commercial and Industrial customers that participate in bill repayment programs (i.e., Weatherization Loan, Small Business Energy Efficiency Loan) should reach out directly to their Utility’s customer service department.

Q: Who can we contact if we have pressing questions on a specific project?
A: Please reach out to your Utility contacts if you have questions about specific projects and cannot find an answer within this FAQs document.

Archived COVID-19 information.