Business Partner Update:

With the delta variant causing an increase in cases of COVID-19, CDC, state and local health and safety guidelines are being readjusted to minimize the spread of COVID-19. The new CDC guidance is intended for areas of “substantial or high” transmission.

Since virus transmission in most of New England is now considered substantial or high, effective Monday, August 16, 2021, the NH Utilities have revised personal protective equipment (PPE) requirements and practices for all customer-facing work. Any state or local agency/business requirements that exceed these published safety protocols must be followed.

Please see below for complete details.

Health and Safety Guidlines

Disinfection of work surfaces, tools, or clothing with EPA-approved disinfectant is no longer required regardless of personnel vaccination status. 

Please be mindful of customers when performing work indoors and in close proximity to others. Since each customer may have a varying comfort level, workers may want to wear additional PPE than is required.

The following advisories no longer apply to the Health & Safety Guidelines for In-Premise and Customer-Facing Energy Efficiency Audits and Upgrades, and are replaced by the requirements listed above:

  • Addition of alternate level 3 PPE
  • Options for work clothing
  • Disinfection of footwear or use of disposable boot/shoe covers
  • Safe hand sanitizers for disinfecting bare skin
  • FDA warning on potentially toxic and ineffective hand sanitizers
  • Addendum for non-installation work

NOTE: These requirements may change upon updates from the CDC or other authorities.  Please consult the CDC website for more information on activities now permitted for vaccinated workers and for precautions still in place for unvaccinated workers.

Although we do not require vaccination as a condition of doing on-premise work, we recommend that you get vaccinated as soon as you become eligible.

If you’re fully vaccinated and think you have been exposed to someone with COVID-19 at work, you are expected to follow this guidance, which is based on CDC recommendations as of March 23, 2021.

When you have been fully vaccinated:

If you are not yet fully vaccinated:

Whether or not you are fully vaccinated, the NH Utilities require that you follow all procedures in the Health & Safety Guidelines that apply the type of work you’re doing.

We will continue to track COVID-19 developments and will provide updates as necessary.


Click here for Energy Efficient tips for your business.
Click here for upcoming webinars and training events.

For a period of time, the NH Utilities suspended all on-premise vendor contracted energy efficiency services in response to the COVID-19 pandemic. While energy reductions achieved by the energy efficiency programs help improve long-term public health, the COVID-19 pandemic concerns facing our communities take precedence. Given updated regional and federal communications and recent guidance, we have resumed only energy efficiency work which can be safely implemented. All services are being delivered based on health and safety guidelines. These guidelines were developed by health and safety experts and are based on the latest science regarding lowering the transmission of COVID-19.

This webpage was created to provide real-time communications to important business partners. We have archived the previous version of Frequently Asked Questions, which you can find here. Current and still relevant Frequently Asked Questions are provided below.

Q: Is there an official notice to send to customers?
A: We are currently developing customer-facing FAQs and will share when available. In the meantime, the email that was sent out from the Utilities can be used to inform customers of the issue.

Q: If a customer is having difficulty paying their EE loan (Weatherization Loan, Small Business Energy Efficiency Loan), who should they contact? (Updated 5/5/2020)
A: Residential, Commercial and Industrial customers who are unable to make their energy efficiency loan payments due to the COVID-19 pandemic should reach out to their respective loan servicer to discuss what options may be available. Commercial and Industrial customers that participate in bill repayment programs (i.e., Weatherization Loan, Small Business Energy Efficiency Loan) should reach out directly to their Utility’s customer service department.

Q: Who can we contact if we have pressing questions on a specific project?
A: Please reach out to your Utility contacts if you have questions about specific projects and cannot find an answer within this FAQs document.

Archived COVID-19 information.