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For a period of time, the NH Utilities suspended all on-premise vendor contracted energy efficiency services in response to the COVID-19 pandemic. While energy reductions achieved by the energy efficiency programs help improve long-term public health, the COVID-19 pandemic concerns facing our communities take precedence. Given updated regional and federal communications and recent guidance, we have resumed only energy efficiency work which can be safely implemented. All services are being delivered based on health and safety guidelines.
This webpage was created to provide real-time communications to important business partners. We have archived the previous version of Frequently Asked Questions, which you can find here. Current and still relevant Frequently Asked Questions are provided below.
Q: Is there an official notice to send to customers?
A: We are currently developing customer-facing FAQs and will share when available. In the meantime, the email that was sent out from the Utilities can be used to inform customers of the issue.
Q: Will Utility employees working remotely create any delays in processing payments?
A: We are working remotely and all have access to our systems, so we do not foresee any delays. We can pay all projects that are partially complete. Invoice the measures that have been installed, and we can initiate a second phase when the suspension is lifted.
Q: If a customer is having difficulty paying their EE loan (Weatherization Loan, Small Business Energy Efficiency Loan), who should they contact? (Updated 5/5/2020)
A: Residential, Commercial and Industrial customers who are unable to make their energy efficiency loan payments due to the COVID-19 pandemic should reach out to their respective loan servicer to discuss what options may be available. Commercial and Industrial customers that participate in bill repayment programs (i.e., Weatherization Loan, Small Business Energy Efficiency Loan) should reach out directly to their Utility’s customer service department.
Q: Who can we contact if we have pressing questions on a specific project?
A: Please reach out to your Utility contacts if you have questions about specific projects and cannot find an answer within this FAQs document.